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Frequently Asked Questions

Question: How do I know which level to register my child into?


Answer: Choose the level that you feel most fits your child’s skill level.  Alternatively, sign up for a brief assessment HERE.  If you wish to stay for Rec/Family swim after, you will need to pay for that at the Front Desk.


Question: I guessed the level I think is appropriate for my child but what happens if I was wrong? Or… I signed my child up for multiple sessions throughout the summer, what if my child progresses more quickly or slowly than I anticipated?


Answer: We make every effort to evaluate your child on the first or second day of class and move them up or down as needed. If there is no space at that time to move them to the appropriate level we will work with you to either move to a different time or day, or we credit your account for future lessons as needed.


Question: Should I sign my child up for private swim lessons?


Answer: This depends on your child. Private swim lessons are great for young children overcoming fear of the water who may not be ready for a group lesson, or more advanced swimmers who would like to work on technique, swimmers who are older or younger than the recommended age range of the group lesson, or anyone who thrives in a one-on-one learning environment. These lessons are usually the first to fill so make sure you sign up when registration starts.


Question: What do I need to bring to swim lessons?


Answer: Please ensure your child is wearing a well-fitting, comfortable swimsuit. Kickboards, noodles, diving rings and other teaching tools are provided. Goggles are recommended for Levels 1 – Advanced or if your child does not feel comfortable opening Their eyes under the water in all levels. Don’t forget a towel or robe and some flip-flops for before and after the lesson. Swimmers with long hair should tie hair back or wear a swim cap.


Question: What do I do if I loved my child’s swim lesson instructor and would like to have him or her again?


Answer: Please sign up for another session. If the instructor is teaching that session and is available at the time of your lesson we will try to accommodate your request. Please note, we cannot guarantee you will be placed with the instructor of your choice. It is at the discretion of the head instructor on duty whether to accommodate requests. Remember, all of our instructors are great. Different teaching styles can sometimes help swimmers improve.


Question: What if my child cries or is afraid?


Answer: Overcoming fear is part of swim lessons. Our swim instruction staff and pool managers are knowledgeable, enthusiastic and very kid-friendly. If you need help encouraging your child into the pool ask our staff for assistance. Instructors will encourage your child to join the class in a manner that’s responsive to his/her needs. Sometimes tears can have their root not in fear but in separation anxiety. This is part of the learning process as well. If you feel your child may be experiencing separation anxiety rather than fear of the water it is best to keep your distance during the lesson. Removing yourself from the child’s sight during the lesson may be required in certain situations. In such cases, the child will usually calm down when the parent is out of view and be able to focus and rely on the teacher for instruction and help.


Question: What if my child is sick?


Answer: If your child has a fever or stomach or digestion problems please keep them home from their lesson. If they have a runny nose or cough swimming does not usually worsen these symptoms. You do not have to alert the pool if your child will miss a lesson due to sickness. No refunds or makeup will be given.  If this is multi-day or long term, please email


Question: Do you offer make-ups or credits for missed classes?


Answer: We do not offer refunds, credits, or make-ups for missed classes. If your child is unable to attend, we look forward to seeing your child at his/her next scheduled lesson. Consistency is important. Please do your best to regularly bring your child to swim lessons. If we need to cancel a class for reasons within our control, we will offer credits as appropriate.

Questions: How long will my child stay at their current level?

Answer: All children learn at their own pace.  Some kids are motivated to learn quickly for something like swim team, while others want to play in the pool for most of the time.  During the school year, kids can stay in a level 2-3+ times based on skill, session length, age,  also because they only have one swim day a week.  If you want to increase the speed your child learns, consider enrolling in two swim lessons a week or supplementing the other day with Rec/Family swim.  During the summer we have lessons Mon-Thur for two weeks straight so you will see quicker progress.

Question:  Can you tell me about the Aquatic Center project when it was constructed: 

Yes, you can find information about the project HERE.


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